Wig Construction Service

Shipping 

Thank you for your order. Please allow 1-2 working days for your order to be processed and shipped. Once shipped, we will send you an email confirmation with the tracking number.

All orders within the United Kingdom will be shipped via Royal Mail, while international orders will be shipped via DHL. Delivery times may vary depending on your location, with estimated delivery times as follows:

• United Kingdom: 1-2 working days
• Europe: 2-3 working days
• Rest of the world: 3-5 working days

Please note that if an order is lost, stolen or damaged during shipping, we are not responsible or liable for any errors made by the shipping facility. Therefore, we highly recommend choosing Royal Mail Special Delivery Service to ensure coverage and protection for your order.

Thank you for choosing our products and services. If you have any questions or concerns about shipping and delivery, please do not hesitate to contact us.

Return & Refund Policy

Please note that all sales are final. Due to hygiene reasons, we are unable to offer refunds on our products. However, if you receive a faulty or damaged item, we ask that you contact us immediately with photographic evidence. We will then provide instructions on how to return the item for inspection.

Once we receive the returned item, we will thoroughly inspect it to confirm the fault or damage. If the fault or damage is confirmed, we will provide you with a full refund. Please note that we are unable to issue refunds until we have received and inspected the returned item.

Please be advised that upon receipt of your order, you have a period of 48 hours to submit any complaints. We kindly ask you to contact us, and upon mutual agreement, you may return the unit/item. Should you raise a complaint after this timeframe, we regret to inform you that we will no longer be able to assist with any issues. Additionally, please note that the unit you receive may differ from the image presented, as it is a ‘Replica.’

We strive to provide our customers with the highest quality products and services. If you have any concerns or questions about our return policy, please do not hesitate to contact us.

- Use sulfate free shampoo

- Use conditioner to detangle

- Use heat protectant